Built by the people who install the meters

Your AMI investment deserves a better portal.

Fewer calls. Better data. Live in 30 days. No CIS replacement.

Book a walkthroughSee pricing
US-hosted
Encrypted in transit & at rest
Tenant-isolated
SOC 2 audit in progress

Your CIS portal is a dead end.

Same login page since 2015. Nobody opens it. Residents still call.

What they get
CUSTOMER SELF-SERVICEv2.4.1

Welcome, J. SMITH

Account8847-22
Balance$127.43
Due Date04/28/2026
Last Read03/15/2026

* For billing questions call (555) 228-8800 between 8am-4pm M-F.

© 2015 Customer Information System

  • ✕ No usage data
  • ✕ No leak alerts
  • ✕ No AI support
What they deserve
Maplewood Water · Hi Jane
J
Daily UsageLast 6 days
Est. Bill: $47.20-12%

Leak detected — 47 gal/hr

Tap to view

Your bill will be $8 lower next month.

  • ✓Real-time usage + bill forecast
  • ✓Automatic leak detection
  • ✓24/7 AI answers

“Fluvio doesn't just give you a portal. We make sure your residents actually use it.”

Three things every utility needs. One platform.

Household

4421 Oak St

65 gal/hr
Leak detected· continuous 47 gal/hr since 11:12am

Analytics

Every gallon, every household, every anomaly.

Resident adoption

37%

+14%
SMS
91%
Email
44%
QR
52%

CIS portal avg: <15%

Accelerated Adoption

SMS, email, QR — we run the campaign that gets residents signed in.

Maria S. · Call in progress
Why is my bill higher this month?
Your irrigation ran 6× last week vs. your normal 2×. That accounts for $34 of the $41 increase.
Resolved· 1m 12s · no staff escalation

AI Support

Answers the call before your staff has to pick up.

This is what your residents get.

A portal they'll actually open. On the phone they already have.

Dashboard
Daily UsageLast 7 days
Est. Bill
$47.20
Next bill dateMay 1, 2026
Alerts

Leak detected

47 gal/hr continuous flow · 3h ago

High usage warning

28% above your monthly average · Yesterday

Bill threshold alert

Approaching your $60 monthly target · 2d ago

AI Chat

Why is my bill higher this month?

Your usage was 3,840 gal this month vs 3,120 gal last month (+23%). This appears to be from increased irrigation. Would you like me to set up a usage alert?

Set alertTalk to staff
Account
Account #MWD-2024-8847
Service address142 Maple Ave, Unit 3
Meter IDNP-360-44291
3 recent paymentsUsage history

Simple pricing

Starting at $1 per meter per year.

No per-seat fees. No setup costs. No 12-month implementation quotes. You pay for the meters you serve.

See full pricingTalk to us

Run the math for your utility.

See how Fluvio pays for itself in call center savings alone.

1,0005,00050,000

Current call costs

$7,500/mo

Fluvio cost

$417/mo

Monthly savings

$1,833/mo

Estimated annual savings

$22,000

Assumptions: Fluvio at $1/meter/year. AWE benchmark of ~1.8 calls/account/year at ~$10/call (industry standard). 30% call reduction is the pilot target, not promised. Excludes overtime, truck rolls, and downstream NRW savings.

Other platforms sell you a project.
We sell you a portal.

Adoption support

None — you’re on your own

SMS, email, QR outreach campaigns

AI support

None

AI call center + chatbot + resolution

Time to live

12–24 month implementation

Live in 30 days

Billing system

Locked to their CIS

Works with any CIS

Intelligence

Static dashboards

AI-powered, conversational

Built by

Software / billing companies

People who install the meters

Support

Ticket queue

Dedicated success manager

Customer outreach

None

Full adoption campaign

We talked to 50 water utility GMs. They all said the same thing.

“Nobody uses our portal. The AMI vendor sold us a consumer app and it looks like it was built in 2014. Our phones still ring. Our staff still drowns. The investment shows up on the balance sheet — never in the customer experience.”

We built Fluvio in response. A resident portal that works on the AMI you already paid for. AI that answers the phone before your staff has to. Adoption campaigns that get residents signed in. Analytics that show you where the water actually goes.

No conference rooms. No frameworks. No fluff.

Non-negotiables

No CIS replacement

Works alongside your billing system

White-labeled

Your brand, your URL, your residents

< 30 days

From contract to live, every time

AMI-agnostic

Sensus, Kamstrup, Neptune, Itron

Pilot enrollment open

Five utilities. Locked-in launch pricing. Q3 2026.

We're onboarding our first five pilot utilities this quarter. Pilot partners get launch pricing locked in for life, direct access to the team building the platform, and a dedicated adoption campaign on us.

5

Pilot seats

30

Days to live

$0

Setup cost

Reserve a pilot seat

Resources for utility managers.

analytics

How AMI + SCADA Integration Finally Lets You Measure Non-Revenue Water in Real Time

Monthly NRW reports are an autopsy, not a diagnosis. Here's how production data from SCADA combined with billed consumption from AMI gives you daily NRW visibility — and lets you find leaks before they show up on a P&L.

May 11, 2026·9 min read
adoption

Why Your Water Utility Portal Stalls at 8% Adoption (and How to Actually Drive Sign-Ups)

Most utility portals plateau under 15% adoption after a full year. The portal isn't the problem — the launch is. Here's the SMS, email, and QR playbook that gets residents signed in.

May 11, 2026·8 min read
AI & Customer Service

AI Call Centers for Water Utilities: What's Real and What's Hype

Your CIS vendor doesn't offer it. Your meter vendor doesn't offer it. An AI call center is the biggest gap in utility customer service — here's how it works.

May 8, 2026·9 min read
View all posts →

Book a 30-minute walkthrough.

We'll show you the platform on your AMI vendor, run the ROI math for your utility, and answer everything you ask.

We'll reply within one business day. No sales pressure.

The newsletter water utility managers actually read.

NRW reduction tactics, portal adoption playbooks, AMI vendor comparisons, and AI case studies. Every other week. No fluff, no spam.