Fluvio AI
It picks up. It texts back. It dispatches the crew.
Inbound calls, two-way SMS, a full portal over text for residents who will never install an app, and automatic dispatch straight into Fluvio Field. One brain across every channel, on your data.
AI that actually knows your utility.
Not a generic chatbot. Fluvio's AI pulls each resident's account, meter, and bill before the call connects — and reads the meter live, mid-conversation.
Maplewood Water District · Today
Calls handled
247
Resolved by AI
89%
Avg resolution
1m 43s
Escalated
27
“Why is my bill higher this month?”
“My meter is leaking”
“When is my bill due?”
“How do I read my new meter?”
“Can you explain this charge?”
Knows the account
Pulls billing history, meter data, and service address before the call connects.
Reads the meter live
"Continuous flow of 47 gal/hr since 11:12am — that's a leak." Real-time, mid-conversation.
Speaks your utility's language
Trained on your tariff, your rate schedule, your policies, your FAQs.
Hands off cleanly
When staff take over, they get the transcript, meter snapshot, and recommended next action.
Same brain. Every channel.
Residents reach you on the channel they already use. The AI is consistent across all three — and so is the staff handoff when it can't resolve.
Phone
Voice AI handles inbound calls 24/7. Identifies the account, pulls meter data live, and resolves what it can. Staff get a clean handoff for what it can’t.
Chat
In-portal and on-site chat with the same brain. Residents get instant answers about their bill, leak alerts, and usage. No hold music, no business-hours wait.
Drafts a personalized reply to every inbound email — leak follow-up, bill explanation, service questions — so staff just review and send instead of writing from scratch.
What happens when a resident calls.
Most utility calls follow the same shape: confused about a bill, worried about a leak, can't find their account. Fluvio's AI handles all of it the same way.
1
Resident calls
AI greets, identifies the account by phone number or quick lookup.
2
Meter data pulled live
"I see continuous flow of 47 gal/hr since 11:12am — that’s a leak."
3
AI resolves or routes
Most calls answered without staff. Anything complex routed with transcript + meter snapshot.
4
Staff get full context
When humans take over, they have the conversation, the data, and a recommended next action.
The AI layer that ties the office to the field.
Most vendors bolt a chatbot onto a portal and call it AI. Ours sits between the resident and the crew, and it can act on both sides — because we own both sides.
AI Inbound
It answers the phone before your staff has to.
Picks up 24/7, identifies the account, reads the meter live mid-conversation, and resolves the routine calls outright. What it cannot close, it hands to your clerk with the full context already gathered.
AI SMS
Two-way texting that actually settles the question.
Residents text a number and get a real answer about usage, a bill, or a leak alert — not a link to a login page. Outbound works too: shutoff notices, boil-water advisories, and leak warnings that people actually read.
Text Portal
The whole portal, for people who will never install an app.
Check usage, get a balance, report a problem, all over plain SMS. No app, no download, no password reset. For a lot of your customers this is the only portal they will ever use — and it counts as adoption.
AI Dispatch
A resident report becomes a routed work order.
This is the part nobody else can do. A text or portal report gets triaged, matched to the nearest asset, given a priority, written into Fluvio Field as a work order, and routed to the right crew — without a clerk retyping it.
What AI Dispatch actually does
Resident texts "water in my street"
AI triages + locates the asset
Work order created in Field
Routed to the on-call crew
One system of record means the handoff is a database write, not a phone call to another department.
Five utilities. Locked-in launch pricing. Enrolling now.
We're onboarding our first five pilot utilities. Pilot partners get launch pricing locked in for life, direct access to the team building the platform, and hands-on migration off whatever they're running today.
5
Pilot seats
Weeks
To go live
Credited
Implementation
Book a 30-minute walkthrough.
We'll show you the platform on your AMI vendor, run the ROI math for your utility, and answer everything you ask.