AI Support
AI that actually knows your utility.
Not a generic chatbot. Fluvio's AI pulls each resident's account, meter, and bill before the call connects — and reads the meter live, mid-conversation.
AI that actually knows your utility.
Not a generic chatbot. Fluvio's AI pulls each resident's account, meter, and bill before the call connects — and reads the meter live, mid-conversation.
Maplewood Water District · Today
Calls handled
247
Resolved by AI
89%
Avg resolution
1m 43s
Escalated
27
“Why is my bill higher this month?”
“My meter is leaking”
“When is my bill due?”
“How do I read my new meter?”
“Can you explain this charge?”
Knows the account
Pulls billing history, meter data, and service address before the call connects.
Reads the meter live
"Continuous flow of 47 gal/hr since 11:12am — that's a leak." Real-time, mid-conversation.
Speaks your utility's language
Trained on your tariff, your rate schedule, your policies, your FAQs.
Hands off cleanly
When staff take over, they get the transcript, meter snapshot, and recommended next action.
Same brain. Every channel.
Residents reach you on the channel they already use. The AI is consistent across all three — and so is the staff handoff when it can't resolve.
Phone
Voice AI handles inbound calls 24/7. Identifies the account, pulls meter data live, and resolves what it can. Staff get a clean handoff for what it can’t.
Chat
In-portal and on-site chat with the same brain. Residents get instant answers about their bill, leak alerts, and usage. No hold music, no business-hours wait.
Drafts a personalized reply to every inbound email — leak follow-up, bill explanation, service questions — so staff just review and send instead of writing from scratch.
What happens when a resident calls.
Most utility calls follow the same shape: confused about a bill, worried about a leak, can't find their account. Fluvio's AI handles all of it the same way.
1
Resident calls
AI greets, identifies the account by phone number or quick lookup.
2
Meter data pulled live
"I see continuous flow of 47 gal/hr since 11:12am — that’s a leak."
3
AI resolves or routes
Most calls answered without staff. Anything complex routed with transcript + meter snapshot.
4
Staff get full context
When humans take over, they have the conversation, the data, and a recommended next action.
Five utilities. Locked-in launch pricing. Q3 2026.
We're onboarding our first five pilot utilities this quarter. Pilot partners get launch pricing locked in for life, direct access to the team building the platform, and a dedicated adoption campaign on us.
5
Pilot seats
30
Days to live
$0
Setup cost