Resources for water utility managers. Strategy, technology, and real talk about customer portals.
Monthly NRW reports are an autopsy, not a diagnosis. Here's how production data from SCADA combined with billed consumption from AMI gives you daily NRW visibility — and lets you find leaks before they show up on a P&L.
Most utility portals plateau under 15% adoption after a full year. The portal isn't the problem — the launch is. Here's the SMS, email, and QR playbook that gets residents signed in.
Your CIS vendor doesn't offer it. Your meter vendor doesn't offer it. An AI call center is the biggest gap in utility customer service — here's how it works.
Your billing portal and meter vendor app aren't reducing calls. Here's what actually works — self-service portals and AI call centers.
Tyler, Harris, CivicPlus, Muni-Link — they all have 'portals.' Here's what they're missing and what your residents actually need.
EyeOnWater, Neptune 360, Sensus Analytics — your AMI vendor built an app to sell meters, not to serve your residents. Here's why that matters.
Your billing system has a portal. Your meter vendor has an app. Neither one is serving your residents. Here's what's missing.
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