Resources for water utility managers. Strategy, technology, and real talk about customer portals.
The Consumer Confidence Report rule 2027 changes: twice-a-year CCRs at 10,000+ people, email delivery, a plain summary, and a plan to actually reach residents.
Looking for a Cityworks alternative? An honest look at where Cityworks fits, where it strains small water utilities, and what to compare before you renew.
What does Cityworks cost? License, implementation, and Esri figures from public municipal contracts, and how to estimate Cityworks pricing for your utility.
Water meter and AMI grants can cover more than hardware. How to fund a resident portal through WaterSMART and the DWSRF, with sample grant language to adapt.
A buyer's checklist for work order software for water utilities: mobile in the truck, maps without Esri, unlimited users, clear pricing, and a fast go-live.
Your CIS portal and meter vendor app aren't enough. Here are 5 dedicated platforms that fill the gap — ranked for mid-market utilities.
Tyler, Harris, CivicPlus — your CIS works for billing. It doesn't work for customer engagement. Here's the overlay approach.
EyeOnWater comes free with Badger meters. But 'free' has a cost — vendor lock-in, no billing data, no AI, and half your residents left out.
Your AMI vendor shows a usage chart. Your billing system shows a dollar amount. Residents need both in one place. Here's how.
Your CIS vendor doesn't have AI. Your meter vendor doesn't have AI. Here's how utilities are using it anyway — and what it's changing.
Your AMI detects leaks. Your meter vendor's app flags them passively. Here's how to build alerts that actually reach residents before the next bill.
Most utilities aren't choosing between WaterSmart and Fluvio — they're comparing Fluvio to the portal they already have. Here's when each makes sense.
You spent millions on smart meters. Your AMI vendor gave you an app. Residents still can't explain their own bill. Here's the missing layer.
Monthly NRW reports are an autopsy, not a diagnosis. Here's how production data from SCADA combined with billed consumption from AMI gives you daily NRW visibility — and lets you find leaks before they show up on a P&L.
Most utility portals plateau under 15% adoption after a full year. The portal isn't the problem — the launch is. Here's the SMS, email, and QR playbook that gets residents signed in.
Your CIS vendor doesn't offer it. Your meter vendor doesn't offer it. An AI call center is the biggest gap in utility customer service — here's how it works.
Your billing portal and meter vendor app aren't reducing calls. Here's what actually works — self-service portals and AI call centers.
Tyler, Harris, CivicPlus, Muni-Link — they all have 'portals.' Here's what they're missing and what your residents actually need.
EyeOnWater, Neptune 360, Sensus Analytics — your AMI vendor built an app to sell meters, not to serve your residents. Here's why that matters.
Your billing system has a portal. Your meter vendor has an app. Neither one is serving your residents. Here's what's missing.
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